Your privacy matters to us. This Privacy Policy explains exactly what personal data casinoplua collects from Filipino players, how we use it, who we share it with, and how we keep it safe.
Six core commitments casinoplua makes to every Filipino player regarding their personal information.
Every piece of data you share with casinoplua – from registration details to payment information – is protected by bank-grade 256-bit SSL encryption at all times.
casinoplua players have the right to access, correct, and request deletion of their personal data at any time. Your information belongs to you – we just keep it safe.
casinoplua does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve the casinoplua platform.
casinoplua complies with Republic Act No. 10173, the Data Privacy Act of 2012, and the regulations of the National Privacy Commission (NPC) of the Philippines.
We only collect the personal data that is strictly necessary to provide the casinoplua Services, verify your identity, and comply with our legal obligations under Philippine law.
You can opt out of casinoplua marketing communications at any time through your account settings or by contacting our support team. We respect your communication preferences.
Under the Philippine Data Privacy Act of 2012, casinoplua players are entitled to the following rights over their personal data.
Request a copy of all personal data casinoplua holds about you, including how it is being used and with whom it has been shared.
Request correction of any inaccurate or incomplete personal data held in your casinoplua account at any time.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on casinoplua's legitimate interests.
Receive your personal data in a structured, commonly used format so you can transfer it to another service provider where technically feasible.
Request that casinoplua restricts the processing of your personal data in certain circumstances, such as while a correction request is being resolved.
Summary: casinoplua ("we," "us," "our") is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use the casinoplua website and Services. By registering an account or using casinoplua, you acknowledge that you have read and understood this Privacy Policy.
1.1 This Privacy Policy applies to all personal data collected by casinoplua in connection with the operation of the casinoplua platform, including the website, mobile platform, games, promotions, customer support interactions, and all related services (collectively, the "Services").
1.2 casinoplua is committed to handling your personal data responsibly, transparently, and in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and the implementing rules and regulations issued by the National Privacy Commission (NPC).
1.3 This Privacy Policy should be read alongside casinoplua's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
2.1 casinoplua is the data controller responsible for the personal data collected through the casinoplua platform. As data controller, casinoplua determines the purposes and means of processing your personal data.
2.2 If you have any questions about how casinoplua processes your personal data, or if you wish to exercise any of your data rights, please contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.
3.1 casinoplua collects personal data from you in the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number, nationality | Registration & KYC verification |
| Contact Data | Email address, mobile number, city (e.g., Manila, Cebu, Davao, Quezon City, Makati) | Registration & account updates |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, browser type, operating system, session logs | Automatically on platform use |
| Gaming Data | Game history, bet amounts, win/loss records, bonus usage, session duration | During gameplay |
| Communications Data | Live chat transcripts, support emails, survey responses | Customer support interactions |
3.2 casinoplua does not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for identity verification or legal compliance purposes, and only with your explicit consent where required.
4.1 casinoplua uses your personal data for the following purposes:
5.1 casinoplua processes your personal data on the following legal bases under the Data Privacy Act of 2012:
6.1 casinoplua does not sell, rent, or trade your personal data to third-party marketers under any circumstances.
6.2 casinoplua may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
6.3 All third parties with whom casinoplua shares personal data are required to handle such data in accordance with the Data Privacy Act of 2012 and casinoplua's data protection standards.
7.1 casinoplua uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and deliver a personalised experience.
7.2 The following types of cookies are used on casinoplua:
7.3 You can control cookie settings through your browser. Note that disabling essential cookies may affect the functionality of the casinoplua platform.
8.1 casinoplua retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law, including PAGCOR regulations and AMLA requirements.
8.2 In general, casinoplua retains account and transaction records for a minimum of five (5) years following account closure, in compliance with AMLA record-keeping obligations.
8.3 Where you request deletion of your personal data, casinoplua will delete or anonymise your data to the extent permitted by law, retaining only what is required for legal compliance purposes.
Note: Even after account closure, certain data (such as transaction records and KYC documents) must be retained by casinoplua for regulatory compliance purposes. This is a legal requirement under Philippine law and is not within casinoplua's discretion to waive.
9.1 casinoplua implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, casinoplua will notify the National Privacy Commission (NPC) and affected players in accordance with the Data Privacy Act of 2012 and NPC Circular No. 16-03.
10.1 casinoplua primarily processes and stores personal data within the Philippines. Where data is transferred to service providers located outside the Philippines, casinoplua ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012.
10.2 casinoplua will not transfer your personal data to countries that do not provide an adequate level of data protection without implementing appropriate safeguards and, where required, obtaining your consent.
11.1 casinoplua's Services are strictly intended for individuals aged 21 years and above, in compliance with Philippine gambling regulations. casinoplua does not knowingly collect personal data from persons under 21 years of age.
11.2 If casinoplua becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended and the data will be deleted in accordance with applicable law.
11.3 If you believe that a minor has registered on casinoplua, please contact our support team immediately so that we can take appropriate action.
12.1 As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by casinoplua:
12.2 To exercise any of the above rights, please contact casinoplua's Data Protection Officer using the details in Section 15. casinoplua will respond to your request within thirty (30) days, as required by the Data Privacy Act of 2012.
13.1 With your consent, casinoplua may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new games, and special offers available on the casinoplua platform.
13.2 You may withdraw your consent to receive marketing communications at any time by: (a) updating your communication preferences in your casinoplua account settings; or (b) contacting casinoplua's support team.
13.3 Withdrawal of consent to marketing communications will not affect the lawfulness of processing carried out prior to withdrawal, and will not affect your ability to use the casinoplua Services.
14.1 casinoplua reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The updated Policy will be posted on this page with a revised effective date.
14.2 Where changes are material, casinoplua will notify registered players via email or an in-platform notification. Your continued use of the casinoplua platform following notification of changes constitutes your acceptance of the updated Privacy Policy.
15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or casinoplua's data practices, please contact our Data Protection Officer:
Data Protection Officer – casinoplua
Email: [email protected]
Support: [email protected]
15.2 If you are not satisfied with casinoplua's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
casinoplua – Proudly serving Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and all across the Philippines.
Your data is protected, your privacy is respected, and your winnings are real. Join hundreds of thousands of Filipino players who trust casinoplua for safe, fair, and exciting online gaming.
Must be 21 years or older. Please gamble responsibly.
casinoplua is strictly for players aged 21 years and above, in compliance with Philippine gambling regulations. Visit our Responsible Gaming page for tools and support to help you stay in control.